Terms & Conditions

Effective from September 22, 2026.

1. General Provisions, Service Provider Details

These General Terms and Conditions (the "Terms") govern the contractual relationship between True Asset Korlátolt Felelősségű Társaság (short name: True Asset Kft., trading name: AI Done, the "Service Provider") and the natural or legal person ordering the Service Provider's services (the "Client"). The Service Provider's full company details, contact information, and the relevant supervisory authorities are set out in the Imprint.

These Terms apply to orders placed through the aidone.hu website as well as by other means (email, phone, in-person discussion), unless the parties agree otherwise in writing.

2. Definitions

Consumer: a natural person acting outside the scope of their profession, self-employment, or business activity.
Business Client: a person acting within the scope of their profession, self-employment, or business activity.
Distance contract: a contract concluded without the simultaneous physical presence of the parties, using exclusively means of distance communication (e.g. email, phone, video call).

3. Scope of Services

The Service Provider offers the following services:

• AI strategy consulting and process assessment
• AI-based process automation and AI assistant implementation
• Chatbot and customer service solution development
• Hands-on team training
• Website and online store development, and related maintenance

The specific content, scope, and schedule of each service is determined in every case by the individual quote and the parties' written agreement.

4. Quoting and Formation of Contract

The Client indicates their needs via the contact form, email, or another agreed channel. Based on an assessment, the Service Provider issues an individual, written quote (typically sent by email) describing the service, the fee, and the expected schedule of performance.

The contract is formed upon the Client's express written (email) acceptance, or upon the parties' joint signature. Until the contract is formed, the Service Provider's quote does not constitute a final commitment.

5. Fees and Payment Terms

The fee for services is, in every case, the amount set out in the individual quote or the parties' agreement. The Service Provider issues an invoice for the fee. The payment deadline and method (e.g. deposit, installments, lump sum) are set out in the individual agreement; in the absence of such agreement, the payment deadline is 8 days from the date of the invoice.

In case of late payment, the Service Provider is entitled to late payment interest under Act V of 2013 on the Civil Code of Hungary (the "Civil Code").

6. Performance and Cooperation

Performance of the service requires the Client's cooperation (e.g. providing information, access, and feedback on time). If the Client fails to cooperate, performance deadlines may be adjusted accordingly.

7. Intellectual Property

Copyright in the custom materials created by the Service Provider during performance (e.g. source code, documentation, design) — absent a different written agreement between the parties — transfers to the Client, to the extent set out in the contract, upon full payment of the fee. Tools, templates, and know-how previously developed by the Service Provider for general use remain the property of the Service Provider.

8. Confidentiality and Data Protection

The parties shall keep confidential information (e.g. business or technical data) learned during performance of the contract confidential, and shall not disclose it to third parties, unless the other party has given prior written consent or disclosure is required by law. See the Privacy & Cookie Notice for further information on the processing of personal data.

9. Limitation of Liability

The Service Provider performs its activities with the professional care reasonably expected. Except for damages caused intentionally, by gross negligence, or affecting life, physical integrity, or health, the Service Provider's liability is limited to the fee paid for the service under the relevant contract. The Service Provider is not liable for damages arising from incorrect, incomplete, or late data provided by the Client, or from the Client's failure to cooperate.

10. Consumer Right of Withdrawal

If the Client qualifies as a consumer under Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and the contract was concluded as a distance contract, the consumer has the right to withdraw from the contract without justification within 14 days of its conclusion.

The right of withdrawal cannot be exercised if the Service Provider has already begun performance with the consumer's express prior consent, and the consumer has simultaneously acknowledged that they will lose their right of withdrawal upon full performance of the service (Government Decree 45/2014, Section 29(1)(a)), or if the service is created based on the consumer's personal requirements, specifically at their request (e.g. custom website or automation development built to the consumer's specifications), and this was communicated to the consumer before the contract was concluded.

To exercise the right of withdrawal, the consumer may send an unambiguous statement to ugyfel@aidone.hu. The Service Provider is entitled to charge a proportionate fee for performance already carried out but not completed at the time of withdrawal.

11. Complaints and Remedies

Clients may direct complaints primarily to ugyfel@aidone.hu; we aim to investigate and respond to complaints within 30 days.

If a complaint is not resolved to the consumer's satisfaction, a Client who qualifies as a consumer is entitled to:

• contact the consumer protection authority competent for their place of residence (for Budapest, the Consumer Protection Department of the Budapest Government Office, 1117 Budapest, Prielle Kornélia utca 4/b., Hungary);
• contact the Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary; postal address: 1253 Budapest, Pf.: 10.; email: bekelteto.testulet@bkik.hu) for out-of-court settlement of the consumer dispute, or use the European Commission's Online Dispute Resolution platform;
• pursue their claim through the courts.

12. Force Majeure

Neither party is liable for failure to perform the contract caused by circumstances beyond the parties' reasonable control that were unforeseeable and unavoidable (force majeure).

13. Governing Law and Dispute Resolution

These Terms and the contractual relationship between the parties are governed by Hungarian law, primarily the provisions of the Civil Code. The parties shall first attempt to resolve any disputes arising from the contract through negotiation; failing that, disputes shall be subject to the jurisdiction of the competent Hungarian court.

14. Amendments and Entry into Force

The Service Provider may unilaterally amend these Terms; amendments take effect upon publication on the website and — absent a different agreement between the parties — do not apply to contracts already formed and in progress. The current version is always available on the website.